Q1: Do you accept small orders?
A1: Absolutely! We warmly welcome small orders and provide sample services. This ensures you experience our quality firsthand before committing to bulk purchases.
Q2: Do you offer OEM/ODM services?
A2: Yes, indeed! We offer comprehensive OEM/ODM services, including logo printing, pattern customization, and full product design. Expect samples and competitive pricing once your order is confirmed.
Q3: What are your payment terms?
A3: We require a 50% deposit, with the remaining 50% due before shipment. Our flexible payment options include T/T, L/C at sight, among others.
Q4: How to place an order?
A4: Begin by signing the Proforma Invoice (PI) and paying the deposit to initiate production. Ensure the balance is cleared prior to shipment.
Q5: What shipping methods are available?
A5: We provide a variety of shipping methods including express, air freight, and sea shipping. We'll recommend the most efficient option tailored to your specific needs.
Q6: Why choose your company?
A6: With over 13 years of industry experience, a robust team of 30+ expert engineers, and certifications such as CE, GS, RoHS, and UL, you can trust us to offer unparalleled ODM/OEM services.
Q7: How do you ensure product quality?
A7: Our products adhere to international standards like CCC, CE, and FCC. Each item undergoes rigorous quality inspections ensuring they meet the highest quality before shipment.
Q8: How soon can I get a quotation?
A8: We strive to provide quotations within 24 hours. For urgent inquiries, we prioritize your requests for the fastest possible response.
Q9: What is your after-sales policy?
A9: We offer a comprehensive 1-year warranty. For replacements, the buyer covers return shipping, while we ensure the replacement product is shipped at our cost.